Self Exclude Policy


  • Air Ambulance Lottery Society has procedures in place allowing an individual to self-exclude for a length of time – usually between the minimum of six months and five years and will take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling. A customer who has made contact to request self-exclusion will be refused service and prevented from gambling with the Air Ambulance Lottery Society. A request for self-exclusion will be available with immediate effect and with no “cooling off” period.

  • During this period we will take all reasonable steps to ensure that the individual does not try and play any lotteries promoted by the society and to prevent any marketing material being sent to them. We will remove name and details of a self excluded person from any marketing databases and otherwise flag them as an individual to whom marketing material must not be sent within two days of having received the completed self exclusion notification.

  • The self exclusion request will be entered onto the lottery software system and will block any further requests to partake in gambling by using the following fields of data; surname, first names, address, postcode, telephone number and email.

  • An individual when requesting self-exclusion will be informed as to what self-exclusion is and will be provided information on gambling support agencies. The main being:

www.gamcare.org.uk or telephone 0845 6000133

www.gambleaware.org.uk

Requests for self-exclusion may be accepted in writing to:

Air Ambulance Lottery Society

Bank House

16-18 Bank Street

Walshaw

Bury

BL8 3AZ

or via telephone on 0844 567 0844

  • The individual’s lottery account will be closed. Any balances outstanding on that account will be refunded. Where an individual has paid by cheque, the amount from the last draw they were entered into, to the end date of their subscription will be refunded by cheque within 10 working days. Where an individual pays by Standing Order, they will have to contact their bank directly to cancel the Standing Order and we will refund them by cheque each month until such time as the Standing Order has been cancelled.

  • During the period of self-exclusion, they will in no way be entered into any Air Ambulance Lottery Society draw, even if the individual has failed to cancel their Standing Order.

  • After the self-exclusion period ends, if the individual wishes to recommence participating in one of the lotteries promoted by us, he she must request in writing that they wish to be removed from the self-exclusion register. Once we receive this letter the individual will be given one day to cool off before being given the opportunity to recommence participation in the lottery.

  • The individual must be the one to take positive action to gamble again and no contact will be made by Air Ambulance Lottery Society until contact has been made by that individual.